Frequently Asked
Questions
Q: Do I have to wait for a sales person to call me, once I have requested more information?
A: No, not at all. Usually a sales person will contact you within 48 hours of your submitting for additional information, however, please feel free to call our toll free number, 1-888-400-2414, and speak to a sales person right away.
Q: How does the buying process work?
A: It's simple, after you have spoken to a sales person, and decided on the perfect trailer for your needs, the process is as follows: 1. Give us a 10% deposit (we accept most major credit cards) 2. Upon completion of your trailer, we will notify you, and schedule a pick up at the plant for you. 3. Pick up your trailer and pay the balance at the plant.
Q: I want a trailer, but can I have it delivered?
A: YES! Your InternetTrailer sales rep can arrange to have your trailer delivered to you. We use a 3rd party shipping company, and your trailer will need to be paid in full before the trailer is shipped out to you. Additionally, some shippers will require direct payment from you, the customer, for the delivery fee. Please check with your sales person for details.
Q: Do I have to pay sales tax?
A: InternetTrailer does not collect sales tax on the purchase of your trailer. Taxes on trailers vary state to state, your state may charge tax when you register your trailer. Please check with your state, for tax information.
Q: What's a Sandpad?
A: A sandpad is a piece of metal that sits on the end of the tongue jack, and helps prevent the tongue jack from sinking into the asphalt.
Q: Is financing available?
A: Yes, we have several financing options available, please call our toll free number and speak to a salesperson for details.
Q: Do you provide temp tags?
A: Yes, temp tags are available at a cost of $7.50 -- this can be overnighted to you if necessary, at an additional expense.
Q: I have a warranty issue, who do I call?
A: IF YOU HAVE ANY WARRANTY NEEDS, PLEASE CALL INTERNET-TRAILER FOR COMPLETE SUPPORT. TRAILERS WE SELL HAVE A NATIONWIDE MANUFACTURER'S WARRANTY. WE PRIDE OURSELVES IN WORKING WITH US CUSTOMERS AFTER THE SALE ON WARRANTY WORK. THAT IS WHY YOU CALL INTERNET-TRAILER WITH YOUR WARRANTY PROBLEM. WE WILL DIRECT YOU ON SOLUTIONS. DO NOT CALL THE FACTORY DIRECTLY.
Q: What payment forms are acceptable at the plant, when I pick up my trailer?
A: The only forms of final payment that are acceptable are Certified Checks, Cashier's Checks, or Money Orders.
